Return and Exchange Policy – Al Qansad Store at your service and we always strive to provide the best possible shopping experience. To ensure clarity of procedures, please review the following policy before purchasing: First: Important Alerts Before Purchase Customers are requested to carefully read the product description and size before completing the order. Delivery time (5 to 12 working days) is an estimated period and may increase slightly in some cases (seasons / international shipping / high demand). The store has the right to choose or change the shipping company to ensure fast and efficient delivery. Orders cannot be canceled after shipment, but returns can be requested after receipt. Second: Return and Exchange Periods Returns within 3 days from the date of receipt. Exchanges within 6 days from the date of receipt. Conditions for Return and Exchange The product must be unused and in its original condition. Presence of the tag and original packaging. No visible damage or use. Return the product in appropriate packaging to protect it. If the product is used or damaged, the right to return or exchange is forfeited. The customer is not entitled to more than one return if an exchange has already been made and the replacement shipped, or if a previous return has been processed. Cases Not Covered by Return and Exchange Products provided upon special request. Used or damaged products. Orders outside the Kingdom (return fees and shipping costs are at the customer’s expense). Shipping and Return Fees Free in the following cases: Receiving a different product from the order. Presence of a manufacturing defect. Damage during shipping. The customer bears the costs in the following cases: Choosing an unsuitable size. Change of mind after purchase. Disinterest in the product. Return and Exchange Process Contact via WhatsApp or email. Send: order number, mobile number, reason. A shipping policy will be issued and a pickup schedule arranged. After receipt and inspection: Send the replacement or refund within 3 – 7 working days. Important Notes Cash on delivery fees are non-refundable. (Tamara / Tabi) fees may be deducted according to the service provider’s policy. Refunds are processed using the same payment method. Our Commitment We confirm our commitment to: transparency, fast service, customer satisfaction first. Our goal is to always provide you with a distinguished shopping experience.
